Hydrix Docs

Support

Troubleshooting, contact channels, and escalation checklist.

Use this page when setup, deployment, API, or email workflows fail and you need the fastest path to recovery.

Troubleshooting start

  • Check Build & Integrate for site config, build.yml, and runtime integration issues.
  • Check API for route families, auth boundaries, and payload conventions.
  • Collect the exact error text, timestamp, site id, and failing route before escalation.

Contact support

support@hydrix.local

Include organization id, site id, timestamp, and exact error text.

What to include in a support request

  • Organization id and site id
  • Affected domain and environment
  • Exact timestamp and time zone
  • Exact error message and failing route
  • What changed just before the failure